RPA (Robotic Process Automation)

API integration is the preferred approach when the target system has a well-documented API — it is more reliable, faster, and easier to maintain. RPA is the fallback for legacy systems, desktop applications, and web portals with no API or where API access is prohibitively expensive. We always assess whether an API approach is feasible before recommending RPA.

UI changes are the primary maintenance risk for RPA. We mitigate this by using stable element identifiers (IDs, accessible names) rather than brittle XPath selectors, implementing screenshot-based change detection to alert when UI structure changes, and including a maintenance SLA in all RPA engagements.

Yes. We configure bots on dedicated infrastructure with scheduled execution, health monitoring, and automatic restart on failure. For high-priority bots, we implement redundant instances. Most bots run overnight on off-peak schedules to avoid impacting live system performance.

Every bot includes structured exception handling: retries for transient errors, escalation to a human exception queue for data quality issues, and immediate alerting for system availability problems. Business users receive a daily exception report with details of every failed transaction for manual review.

Yes — with the right controls. We implement full audit logging of every bot action, screenshot capture at key decision points, immutable execution records, and human approval checkpoints before irreversible actions. This creates a complete, auditable trail that satisfies PDPL and NCA ECC requirements for automated processing.